Frequently Asked Questions
Find answers to the most common questions about shopping with ACME Store. If you can't find what you're looking for, feel free to contact our customer service team.
How long does shipping take?
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping takes 1 business day. Processing time is typically 1-2 business days.
What is your return policy?
You can return most items within 30 days of delivery for a full refund. Items must be in original condition with tags attached. We provide prepaid return labels for your convenience.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor your package's progress on the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated during checkout. All transactions are secure and encrypted.
Can I change or cancel my order?
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After that, we may have already begun processing your order.
Do you offer size exchanges?
Yes, we offer free size exchanges within 30 days of delivery. Simply contact our customer service team to initiate an exchange, and we'll provide you with a prepaid return label.
How do I care for my ACME products?
Care instructions vary by product. Please check the care label on your item or the product page for specific instructions. Generally, we recommend washing in cold water and air drying to maintain quality.
Still Have Questions?
Our customer service team is here to help! We typically respond to inquiries within 24 hours.